  ɼ

⿡ Ǵ 񽺿  ̱ شǴ Դϴ.   Ǵ 
  ޶  Ƿ ڼ  ش 翡 Ͻʽÿ.

ǰ ̸: Internet Explorer 6 Service Pack 1 

OEM  ǰ:  ǻ  ġ   ǰ Ű Բ  ִ ǰ 
쿡 ϵ ü ش ǰ      ֽϴ. 
ü Ͻʽÿ.

¶ :  ǰ ֽ  񽺿  ڼ  
http://support.microsoft.com/directory/productsupportoption.asp Ͻʽÿ.  
ĳ 쿡 http://microsoft.ca/support Ͻʽÿ.

TTY : ؽƮ ȭ(TTY/TDD) 񽺸  Microsoft ǰ̳  񽺸 
  ֽϴ. ̱   ֿ (425) 635-4948, 
̱  ٸ  (800) 892-5234, ĳٿ (905) 568-9641 ȭϽʽÿ.

:  ɼ, ð     Ǵ   ̱ 
ٸ  Ƿ ڼ  http://support.microsoft.com/directory/ww.asp 
Ͽ 翡 Ͻʽÿ.

: Microsoft      , ð  ǿ  
޶     ֽϴ.


  ɼ
==============

¶ ڰ  ɼ

¶    ֽϴ. http://microsoft.com/support 
FAQ, WebCasts ϰų  ڷ(Knowledge Base) ˻Ͽ ϴ  
ã  ֽϴ.


 ǻ Խ Ե ǰ
----------------------------
 
 ǻ͸   ǰ Ű Բ  ִ ǰ 쿡 ǻ 
ü ش ǰ      ֽϴ. ڼ  
http://www.microsoft.com/korea/oem Ͻʽÿ.


  
-----------------

(a)  http://support.microsoft.com/directory/worldwide/KO/onlinesr.asp?sd=gn
     ¶  մϴ.
(b)  ̱    񽺸  (800) 936-5700 
     ȭϽʽÿ. ĳٿ ϴ ڴ http://www.microsoft.ca/support 
     Ͽ ֽ  񽺸   ִ ó    ֽϴ.

 
===========

/ ó 
-------------------------

߿! Microsoft  ȭ ȣ    ֽϴ.  ֽ  
 http://support.microsoft.com/directory/ww.asp Ͻʽÿ. ڰ ϴ 
 Ǵ  ִ Microsoft 簡 Ͽ  쿡 Microsoft ǰ  
 Ͻʽÿ.

Argentina
Microsoft de Argentina S.A.
ȭ: 54-11-4316-1900
ѽ: 54-11-4316-1984
 : 54-11-4316-4600
  ȭ: 54-11-4316-4664
 
Armenia
Russia 
 
Australia
Microsoft Pty. Ltd.
1 Epping Road,
North Ryde, NSW
Australia, 2113
ȭ: 13 20 58
 : 
 ȭ: 13 20 58
 ѽ: (61) (2) 9023 5021
 
Austria
Microsoft Ges.m.b.H.
ѽ: (43) (1) 610 64 -200
 : 08000-123 345
 ѽ: (43) 2236-64595
  : InfoService@microsoft.at
 (Ʈ ): 
 ȭ: (43) -(1) 795 67028 
 ѽ: (43) -(1) 795 67029, austria@msdirectservices.com
Ϲ (ġ  ): (43) -(1) 50222-2255
 
Azerbaijan
Russia 
 
Belgium
Microsoft BVBA
ȭ: 02-7043000
ѽ: 02-7043535
 Ʈũ  : 02 - 5139979
Microsoft  (MSDN): +353 51883 1014
                (TechNet): +353 1883 1002
 : 
 02-5133274 (״)
 02-5132268 () 
 02-5023432 ()

Belarus
Russia 
 
Bolivia
 : 0800-2029
 : 0800-3443
 
Brazil
Microsoft Informatica Ltda. 
ȭ: 55-11-5504-2155
ѽ: 011-55-11-5504-2227
    : 
 ȭ: (55) (11) 3444-6844
 ѽ: (55) (11) 5682-6091
 ڵ ѽ: (55) (11) 5506-8506 
 Խ : (55) (11) 5506-1234 
 
Bulgaria
Microsoft Bulgaria Ltd.
(359) 0 2 / 9657 371
 : (359) 0 2 / 731 088
 
Canada
Microsoft Canada Co. 
ȭ: (905) 568-0434 
  : (877) 568-2495 
 : 
 Microsoft ũ  ü: (905) 568-4494 
 Microsoft ũ  α׷: (905) 568-2294 
 Ÿ Ϲ  : (905) 568-3503 
   ȳ: (800) 668-7975 
 ߼ұ  ȳ: (800) 805-4440 
   ȳ: (877) 568-2495 
 ؽƮ ȭ(TTY/TDD): (905) 568-9641 
 
Caribbean
Microsoft Caribbean, Inc.
ȭ: (782) 273-3600
ѽ: (787) 273-3636 Ǵ (787) 273-3634
 : 1-877-672-3842
  : mscarsup@microsoft.com
 :  ڵ 787 & 809  (800) 297-5982 
             Ÿ  (506) 298-2000
  : msccatus@microsoft.com
  
Central America
 : (506) 298-2020
  : mscasup@microsoft.com
 : (506) 298-2000
  : msccatus@microsoft.com
 
Chile
Microsoft Chile S.A.
ȭ: 56-2-330-6000
ѽ: 56-2-330-6190

China
Microsoft (China) Co. Ltd
6/F, Beijing Sigma Center
No. 49, Zhichun Road, Haidian District
Beijing, 100080, PRC
ȭ: (011) (86) 10-6261 7711
ѽ: (011) (86) 10-6253 6630

Microsoft Global Technical Engineering Center
20/F, 23/F, 24/F, 25/F, Metro Tower
No. 30 Tian Yao Qiao Road,
Shanghai, 200030, P.R.C. 
ȭ: (011) (86) 21-64691188/ (011) (86) 21-6469 8899
ѽ: (011) (86) 21-64691166/ (011) (86) 21-6469 9900
 
Colombia
Microsoft Colombia
Customer Service - Linea de Respuesta Microsoft 
  (Santa Fe de Bogota D.C.) ȭ: (91) 524-0404
Bogota   ȭϴ : 9800-5-10595 Ǵ 9800-9-1055
ѽ: 57-1-3173494
 
Costa Rica
ȭ: (506) 280-5100
ѽ: (506) 280-5070
 
Croatia
Microsoft Hrvatska d.o.o.
+385 1 4802 500
ǰ    : 0800 300 300(Croatia   δ)
                          +385 1 3650 762(Croatia ܺο ȭϴ )
ǰ   : hot-line@microsoft.hr
   : info-line@microsoft.hr

Czech Republic
Microsoft s.r.o.
(420) (2) 611 97 111
 : (420) (2) 215 03 222
 : (420) (2) 21 777 222 

Denmark
Microsoft Danmark 
ȭ: +45 44 89 01 00 
ѽ: +45 44 68 55 10 
 : +45 44 89 01 11 
Ǹ : +45 44 89 01 90
 
Dominican Republic
ȭ: (809) 567-4049
ѽ: (787) 567-4204

United Arab Emirates
Microsoft Middle East
ȭ: (971) (4) 3973888
ѽ: (971) (4) 3972244
 (  ü  ũ  α׷):
 ȭ: (971) (4) 3975443
 ѽ: (971) (4) 3972304
  : mswsgulf@microsoft.com
  ( ׷̵/Technet  MSDN ):
 ȭ: (971) (4) 3975752
 ѽ: (971) (4) 3972304
 
Ecuador
Corporation Microsoft del Ecuador S.A.
ȭ: 593-2-258 025
PBX: 593-2-460 453
ѽ: 593-2-463-093

Egypt
 (  ü, ũ  α׷  
  ġ):
ȭ: (202) 338 8724 
      (202) 338 9794
ѽ: (202) 360 4976
 : mssupport@gbrands.com
 
El Salvador
ȭ: 503-245-4744
ѽ: 503-245-4742
 
England
United Kingdom 
 
Estonia
 : +372 650 49 99
Ÿ ȭ ȣ Latvia 
 
Finland
Microsoft OY 
ȭ: +358 (0)9 525 501 
ѽ: +358 (0)9 878 8778 
 : +358 (0)9 525 502 500 
Ǹ : +358 (0)9 525 5026

France
Microsoft France
0  ڵ 10 20 #  (33) (0) 825 827 829 (1д 0.15  TTC)
ڷ: MSPARIS 604322F 

French Polynesia
France 

Georgia
Russia 
 
Germany
Microsoft GmbH
ѽ: (089) 3176-1000
ȭ: (089) 3176-0 
 Ϲ (ġ  ): (01805) 67 22 55
 Microsoft   Ϲ :
 ȭ: (01805) 25-1199
 ѽ: (01805) 25-1191 
 
Greece
Microsoft Hellas, SA
ȭ: 30 (0) 10 949 9100  
ѽ: 30 (0) 10 680 6780
 :
 ȭ: 30 (0) 10 949 9100  
 ѽ: 30 (0) 10 610 9528
 
Guatemala
ȭ: (502) 379-3000
ѽ: (502) 367-6484
 
Gulf  Eastern Mediterranean
PO Box 52244
Dubai, UAE
ȭ: (971) (4) 3973888
ѽ: (971) (4) 3972244
  ó(  ü  ũ  α׷):
 (Bahrain, Malta, Qatar  United Arab Emirates):
 ȭ: (971) (4) 3975443
 ѽ: (971) (4) 3972304
  : mswsgulf@microsoft.com

Lebanon (Cyprus and Lebanon)
ȭ: (961) (1) 983348
ѽ: (961) (1) 983349
 : mts@lebanon-online.com.lb
 
Oman
ȭ: (968) 691191
ѽ: (968) 698568
 : mspss@gto.net.om
 
Pakistan
ȭ: (92) (21) 111 674357
ѽ: (92) (21) 4533370
 : mssupport@nets.net.pk
  ( ׷̵/TechNet  MSDN ):
ȭ: (971) (4) 3975752
ѽ: (971) (4) 3972304
 
Hong Kong SAR
Microsoft Hong Kong Limited
20/F Cityplaza 3
14 Tai Koo Wan Road
Hong Kong
ѽ: (852) 2560-2217 
Microsoft  ֶ: (852) 2388-9600
 : (852) 2388-9600 
 
Hungary
Microsoft Hungary
ȭ: (36) (1) 437-2800
ѽ: (36) (1) 437-2899
 : (36) (1) 267-4636(2MSINFO)
 : (36) (1) 267-7846(2MSSUGO)
 
Iceland
Denmark 
 
India
Microsoft India
The Great Eastern Center
70, Nehru Place
New Delhi 
110 019
ȭ: 
 Microsoft 氥θ  (91) (80) 212 1212
 Microsoft  (91) (11) 629-4600, 629-4601
 Microsoft  (91) (22) 2844000
ѽ: 
 Microsoft 氥θ (91) (80) 212 1000
 Microsoft  (91) (11) 629-2650
 Microsoft  (91) (22) 2883040

Indonesia
Microsoft Indonesia 
17/F Chase Plaza 
JL. Jend Sudirman Kav. 21 
Jakarta 12920
Indonesia
 : 
 ȭ: (62) (21) 520-8111 
 ֶ : (62) (21) 570 4254  ȣ 4 
 ѽ: (62) (21) 570-1169
 
Ireland
  ȭ: 706 5353 
United Kingdom 
 
Israel
Microsoft Israel Ltd.
ȳ:
 ȭ: (972) -(9) 952-5353
 ѽ: (972) -(9) 952-5333
    :
 ȭ: (972) -(9) -952-5400
 ѽ: (972) -(9) -952-5411
Microsoft Windows  Microsoft Office    : 
 ȭ: (972) -(9) -952-5400
 ѽ: (972) -(9) -952-5403
 
Italy
Microsoft Srl
ȭ: (39) (02) 70-398-398
ѽ: (39) (02) 70-392-020
Microsoft θ : (39) (06) 5095-01 
               ѽ: (39) (06) 5095-0600
 (ǰ , ǰ ): (39) (02) 70-398-398
IT  : (39) (02) 70-398-398
 : (39) (02) 70-398-398
Microsoft  : (39) (02) 70-398-398 
 
Jamaica
ȭ: 876-960-8820
ѽ: 876-920-2335
 
Japan
Microsoft Asia Limited
Sasazuka NA Bldg.
50-1, Sasazuka 1-chome, Shibuya-ku
Tokyo 151-8533
Japan
 (Ϲ ): 
 Windows XP: (81) (3) 5354-4600 / (81) (6) 6347-4605
 Windows2000: (81) (3) 5354-4568 / (81) (6) 6347-4458
 Windows 9x: (81) (3) 5354-4598 / (81) (6) 6347-4498
 Office: (81) (3) 5354-4500 / (81) (6) 6347-4400
  ɼ/ ó: (81) (3) 5354-4700
ä   ( Ǹ ǰ ): 
  ȭ: (81) (3) 5454-2300 
 ī ȭ: (81) (6) 6347-9300
 : 
 ȭ: (81) (3) 5454-2300
 ѽ: (81) (48) 226-5511 ( ׷̵)
 ѽ: (81) (3) 5957-5577 () 

Kazakhstan
Russia 
 
Kingdom of Saudi Arabia
ȭ: (966) (1) 488-1165
ѽ: (966) (1) 488-1576
 (  ü  ũ  α׷): 
 ȭ: (800) 124 0500(Saudi Arabia   δ) 
 ѽ: (966) (1) 4740576

Kyrgyzstan
Russia 

Korea
Microsoft CH 
Ư  ġ 892
ڼ  6
 ȣ: 135-777
ȭ: (82) (2) 531-4500
ѽ: (82) (2) 531-1724
   : 
 (080) 985-2000(  δ)
 (82) (2) 558-8161
  ϵ  : 
 (080) 645-1000(  δ)
 (82) (2) 715-1457
 : (82) (2) 508-0040
   : (82) (2) 3468-7200
Microsoft Fulfillment : (82) (2) 3472-9692
ͳ: http://microsoft.com/support
 
Kuwait
缭 5244
13053 Safat
ȭ: (965) 243-0248
ѽ: (965) 243-0249
 (  ü, ũ  α׷   ):
 ȭ: (965) 243-1071

Latin America
Microsoft Latin American Headquarters(U.S.A.)
ȭ: (305) 489-4800
ѽ: (305) 491-1616
 : (425) 936-8661
 : (214) 714-9100
 
Latvia
Microsoft
ȭ: 371 750 8323
ѽ: 371 750 83 38
 : +371 760 5004

Liechtenstein
Switzerland 

Lithuania
 : +370 272 3035
Ÿ ȭ ȣ Latvia 
 
Luxembourg
Microsoft BVBA
ȭ: +32 2-70430 00
ѽ: +32-2-7043535
 Ʈũ  : +31-2 - 5139979
Microsoft  (MSDN): +353 1883 1014
                   (TechNet): +353 1883 1002
 :
 +32 2-5133274(״)
 +32 2-5132268()
 +32 2-5023432()
 
Malaysia
Microsoft(Malaysia) Sdn Bhd:
Level 15, Menara Amcorp 
18 Persiaran Barat 
46050 Petaling Jaya 
Selangor Darul Ehsan, Malaysia
ȭ: (6) (03) 7957-2266
ѽ: (6) (03) 7957-2263
 : 
 ȭ: (1) (800) 88-3249( δ) 
 ѽ: (6) (03) 7958-5293
 : 
 ȭ: (6) (03) 7783-9595 
 ѽ: (6) (03) 295-2065
 
Mexico
Microsoft Mexico, S.A. de C.V. 
ȭ: 525-267-2000
ѽ: 525-258-0225
 α׷   ü: (52) (5) 265-3399
     ü: (52) (5) 267-2190
 : (52) (5) 265-3380
븮: (52) (5) 267-2110
ѽ: (52) (5) 267-2119

Middle East
Microsoft Middle East 
ȭ: (971) (4) 397 3888
ѽ: (971) (4) 397 2244
 (  ü  ũ  α׷): 
 ȭ: (971) (4) 397 5443
 ѽ: (971) (4) 397 2304
  : mswsgulf@microsoft.com
  ( ׷̵ / TechNet  MSDN ):  
 ȭ: (971) (4) 299 5082
 ѽ: (971) (4) 299 5097
 
Morocco
Microsoft Afrique du Nord et de l'Ouest 
ȭ: (212) (2) 95 80 80
ѽ: (212) (2) 95 85 85
 
Nederlands
Microsoft BV
ȭ: 020-5001500
Microsoft  : 020-5001005
Microsoft  (MSDN): 020-5001037 
                (TechNet): 020-5001035 
Technische ondersteuning:
 020-5001005(״)
 020-5001053 ()
ͳ: http://www.microsoft.nl/support
 
Microsoft Consulting Services Benelux:
Netherlands, Belgium  Luxembourg: (31) (0) 20 5001005 
   :
TechNet:
 Netherlands: (020) 5001035 
 Belgium: (32) (2) 5022176
 Luxembourg: (32) (2) 5022176 
Microsoft Developer Network:
 Netherlands: (020) 5001037 
 Belgium: (32) (2) 5138684
 Luxembourg: (32) (2) 5138684 
 
New Zealand
Microsoft New Zealand Limited
Microsoft House Level 3
7-9 Fanshawe Street
Auckland
New Zealand
ּ:
PO Box 8070 Symonds Street
Auckland 1
New Zealand
ȭ: (64) (9) 357-5800
ѽ: (64) (9) 357-0868
Ǹ  :  (64) (9) 357-5576 
 : (64) (9) 357-5575
 
Northern Ireland
United Kingdom 
 
Norway
Microsoft Norge AS 
ȭ: +47 22 02 25 00 
ѽ: +47 22 95 06 64 
 : +47 22 02 25 50 
Ǹ : +47 22 02 25 80

Panama
ȭ: (507) 210-1270
ѽ: (507) 210-1271
 /Soporte Tecnico: (507) 298-2020
   : mscasup@microsoft.com
 : (800) 506-0001
    : msccatus@microsoft.com
 
Papua New Guinea
Australia 
 
Paraguay
 : (595) (21) 498-190
 : (595) (21) 495-865
 
Peru
ȭ: 51-14-21-1200
 : (51) (1) 215-5002
 : (51) (1) 215-5005
InfoEmpresa: (51) (1) 215-5006
̺Ʈ : (51) (1) 215-5010
ѽ: 51-14-21-7307

Philippines
Microsoft Philippines, Inc.
22/F Tower 2, Enterprise Center
6766 Ayala Avenue corner
Paseo De Roxas, 
Makati City 1200, Philippines
ȭ: (632) 886-5959
ѽ: (632) 886-5958
 : 
 ȭ: (632) 886-5658 
 ѽ: (632) 886-5657
 
Poland
Microsoft Sp. z o.o.
ȭ: (48) (22) 431 10 00
ѽ: (48) (22) 431 10 02
 : (48) (22) 431 19 99  (0) 801 308 801
 : (48) (22) 431 19 99  (0) 801 308 801 
 
Portugal
MSFT - Software para Microcomputadores, Lda.
(Microsoft Corporation ) 
ȭ: (351) 214 409 200 / (351) 214 407 700 
ѽ: (351) 214 412 101 
  
ȭ: (351) 214 409 280
ѽ: (351) 214 411 655
 
ȭ: (351) 808 22 32 42
ѽ: (351) 214 411 790
 
Puerto Rico
 : (787) 268-8528 Ǵ 1-877-672-3842
  : mscasup@microsoft.com
 :  ڵ 787 & 809  (800) 297 5982 
   : msccatus@microsoft.com
 
Romania
Microsoft Romania S.R.L.
ȭ: (40) 1 202 42 00
 : (40) 1 203 61 61 

Russia
Microsoft Z.A.O.
Microsoft  :
ȭ: 
  ũ: (7) (095) 916-7171
  Ʈ׸θũ: (7) (812) 118-3636
  뺸úũ: (7) (3832) 119-019
  Ű: (380) (044) 2305101
ѽ: 
  ũ: (7) (095) 916-7112
 :
ȭ: 
  ũ: (7) (095) 745-5445 
  Ʈ׸θũ: (7) (812) 118-3636 
  뺸úũ: (7) (3832) 119-019 
  Ű: (380) (044) 2305102
ѽ: 
  ũ: (7) (095) 916-7112
  
Scotland
United Kingdom 
 
Singapore
Microsoft Singapore Pte Ltd
5 Temasek Boulevard
#09-00, Suntec Tower 5
Singapore 038985
ȭ: (65) 63376088
ѽ: (65) 63376788
 :
 ȭ: (65) 63245255
 ѽ: (65) 63246181
ǰ  :
 ȭ: (65) 63245255
 ѽ: (65) 63783662
 
Slovakia
Microsoft Slovakia s.r.o.
Bratislava Business Center IV 
Prievozska 6/A 
821 09 Bratislava 
SLOVAK REPUBLIC 
ȭ: (421) (2) 58102811 
ѽ: (421) (2) 58102800 
ֶ: (421) (2) 67 296 296 
 : (421) (2) 67 296 297 

Slovenia 
Microsoft d.o.o.
+386 1 5484 100
    : +386 1 5853 449
ǰ   : podpora@microsoft.si 

South Africa
Microsoft South Africa 
ü 
ȭ: (27) (11) 257 0000 Ǵ 
      0860225567(South Africa )
ѽ: (27) (11) 257 0257
  ѽ: (27) (11) 257-0424
 
South East Africa  Indian Ocean Islands
South Africa 
 
Spain
Microsoft Iberica SRL
Spain :
 ȭ: (902) 197 198
 ѽ: (91) 803 8310
  : (902) 197 198
  : (902) 197 198
Spain ܺ:
 ȭ: (34) (91) 353 69 60
 ѽ: (34) (91) 803 8310
  : (34) (91) 353 69 60
  : (34) (91) 353 69 60
 
Sweden
Microsoft AB 
ȭ: +46 (0)8-752 56 00 
ѽ: +46 (0)8-750 51 58 
 :
ȭ: +46 (0)8-752 09 29 
Ǹ : +46 (0)8-752 56 30
 
Switzerland
Microsoft SA
ȭ: (41) (1) 839 61 11
ѽ: (41) (1) 831 08 69
 : 
  ȭ: 155 59 00  
  ѽ: 064 - 224294
Microsoft  , Postfach, 8099 Zurich
, Ʈ : (41) (1) 839 61 11
 CompuServe: (41) (1) 273 10 28 (GO MSEURO Microsoft Central Europe)
: 
Ϲ  (Ͼ): (0848) 80-2255 
            (): (41) (22) 738 96 88
 Microsoft   Ϲ : (0848) 80-2330
 
Tajikistan
Russia 
 
Taiwan
Microsoft Taiwan Corp.
10/F, No. 6, Minchuan East Road, Section 3 
Taipei Taiwan.
ȭ: (886) (2) 2504-3122
ѽ: (886) (2) 2504-3121
 : 
 ȭ: (886) (2) 2508-7149
 ѽ: (886) (2) 2508-9575

Thailand
Microsoft (Thailand) Limited
7/F Harindhorn Bldg.
54 N Sathorn Rd.
Bangkok, 10500
Thailand
ȭ: (662) 266-3300
ѽ: (662) 266-3310
ǰ : 
 ȭ: (662) 632-0860-3 
 ѽ: (662) 632-0258
 
Turkey
Microsoft Turkey 
ȭ: (90) (212) 326 50 00
ѽ: (90) (212) 258 59 54
 ֶ: 
 ȭ: (90) (212) 33 66 999 
 ѽ: (90) (212) 33 66 998
 
Turkmenistan
Russia 
 
United Kingdom
Microsoft Limited
ǰ : 0870 60 10 100
           www.microsoft.com/uk/support 
   Ϸ忡 ȭϴ  
706 5353 Ͻʽÿ.

Uruguay
ȭ: 598 (2) 900-19-03
ѽ: 598 (2) 901-0227
 : (598) (2) 908-0998/1998
 : (598) (2) 916-4445
븮: (598) (2) 916-4446
 
Uzbekistan
Russia 
 
Venezuela
Microsoft Venezuela S.A.
ȭ: 58-2-276-0500
ѽ: 58-2-276-0600
 : (58)(212)0800-MICROSOFT (0800-6427676)
   : msven@microsoft.com.ve
 : (58)(212)0500-MICROSOFT (0500-6427676)
   : mssoporte@microsoft.com.ve
븮 : (58)(212)0800-MSCANAL (0800-6722625)
   : mscanal@microsoft.com.ve
̺Ʈ : (58)(212)0500-MSEVENTOS (0500-6738368)
   : mseventos@microsoft.com.ve
 
Vietnam
Microsoft Vietnam Rep. Office
10/F, Hanoi Tung Shing Sqr
2 ngo Quyen street, Hanoi
ȭ: 84 4 825 1955
ѽ: 84 4 826 1222

Wales
United Kingdom 